| Why De Villiers Brokers is Different! |
| |
Our strategic plan is based on business principles that ensures that clients retain our primary focus.
In an industry of declining standards, we are creating our own set of standards: |
| |
- Not just to sell insurance commodities, but to assist clients to manage insurable risk
|
- Not to sell ourselves on price alone, but to understands the client's perception of value
|
- Not to sell service features, but to provide agreed tangible results for the client
|
- To put the interests of clients before any other
|
- To provide diagnosis before prescription
|
- Never to display poor customer service, but to measure client satisfaction
|
- To build long-term relationships valued by both parties
|
- To measure progress towards achievement of defined services to achieve tangible results
|
- Never to talk too much, but rather to listen carefully and play back for confirmation
|
|
| |
| It is also our policy to conduct annual client satisfaction surveys. These are designed to measure the client’s perception of quality provided versus the agreed specification. |
| |
| The world of insurance broking is changing dramatically. External market forces are driving up costs, good people are becoming increasingly scarce. The impact of these changes on the end user often takes the form of declining service standards from fewer and less experienced people. |
| |
"Be careful of the advice you take. While you must keep your mind open, always be first aware of which quadrant the advice is coming from."
Robert T. Kiyosaki - Author of Rich Dad Poor Dad
|
| |
| |
| |
